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Return Instructions

  • Exchanges & Returns must be made within 30 days of ship date. Return shipping fees may apply.
  • Contact Customer service for a Return Authorization Number. Call: (800)636-6884 or email: customerservice@netaya.com
  • Please include return form with reason for exchange or return. Click here to download form
  • TAddress your package by affixing the exchange/return label with clear tape.
  • Return this product via carrier of your choice and insure it for your protection.
  • All refunds issued are returned to the original form of payment used on your order. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card.
  • Please allow 7-10 business days from receipt of package to process your exchange or refund.
  • All returns must be in new or unused condition. All returned or exchanged merchandise will be inspected for quality control.
  • FOR EXCHANGE REQUESTS: If an exchange is requested, kindly know that if the item is different from original order, your account will be credited first and then a new order will be fulfilled.

FOR EXCHANGE REQUESTS:
If an exchange is requested, kindly know that if the item is different from original order, your account will be credited first and then a new order will be fulfilled.