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Return Instructions

  • Exchanges & Returns must be made within 30 days.
  • Use original carton if intact. Wrap well and tape securely.
  • Inside the package, include the exchange I return form provided below. If you do not have your original shipping document, please print and complete the exchange/return form (Click here to download). Please note your order number and the quantity being exchanged or retumed and the reason for the exchange/ return. Please use the reason code chart on the return form. **Remember to Include ALL pieces of the Item ordered.
  • To exchange the returned Item(s) or to order other Items, please use the order form below.
  • Address your package by affixing the exchange / return label with clear tape or glue.
  • Return this product via UPS or US Mail and insure It for your protection.
  • We will do everything possible to expedite delivery of your exchange or refund. All credits or refunds issued are returned to the original form of payment used on your order.
  • Please allow up to 30 days for us to receive your merchandise, Inspect It. and process your exact request In accordance with your written Instructions.
  • All retumed or exchanged diamond merchandise will be checked and quality inspected to ensure stones are the original diamonds and have not been tampered with or replaced.

If an exchange is requested, kindly know that if the item is different from original order, your account will be credited first and then a new order will be fulfilled.